Privacy Policy

Introduction

At Flashuplight, we understand that your privacy matters deeply. This policy explains how we collect, use, and protect your personal information when you engage with our testing process improvement services. We've written this in plain English because legal jargon shouldn't be another barrier between you and understanding your rights.

Our commitment goes beyond compliance — we believe transparency builds the trust that makes great business relationships possible. When you share information with us, you deserve to know exactly how we'll handle it.

Information We Collect

Information You Provide Directly

When you reach out to us or use our services, you might share information like your name, email address, company details, and project requirements. We also collect information about your testing processes and improvement goals when you work with us on consulting projects.

Information Collected Automatically

Our website collects basic technical information to help us understand how visitors use our site and improve your experience. This includes your IP address, browser type, pages you visit, and how long you spend on our site.

How We Use Your Information

We use your information primarily to provide you with excellent service and support. This means using your contact details to respond to inquiries, your project information to deliver relevant consulting services, and your communication preferences to stay in touch appropriately.

We don't sell your personal information to third parties, and we don't use it for purposes unrelated to our business relationship with you. If our use of your information ever changes significantly, we'll let you know.

Information Sharing and Disclosure

We share your information only when necessary to provide our services or when required by law. This typically involves working with trusted service providers who help us deliver our consulting services or maintain our business operations.

Service Providers

We work with carefully selected service providers for functions like email communication, payment processing, and website hosting. These providers can only use your information to support the services they provide to us, and they're contractually required to protect your data.

Legal Requirements

We may disclose information when required by Thai law, legal process, or to protect the rights and safety of our business, employees, or clients. We'll notify you of such disclosures when legally permitted to do so.

Your Rights and Choices

Access and Correction

You can request to see what personal information we have about you and ask us to correct any inaccuracies. We'll provide this information within 30 days of your request.

Data Portability and Deletion

You can ask us to provide your data in a portable format or to delete your personal information entirely. We'll honor deletion requests except where we need to retain information for legal or legitimate business purposes.

Communication Preferences

You can opt out of marketing communications at any time by using the unsubscribe links in our emails or contacting us directly. This won't affect our ability to send you important service-related communications.

Data Security

We take protecting your information seriously and use multiple layers of security to keep it safe. Our approach combines technical safeguards, administrative controls, and physical security measures.

While we implement robust security measures, no system is completely immune to threats. We're committed to notifying you promptly if any security incident affects your personal information.

Data Retention

We keep your personal information only as long as necessary to provide our services and meet legal requirements. For most client information, this means retaining data during our business relationship and for seven years afterward to comply with Thai business record requirements.

Marketing information is typically retained until you opt out or we determine it's no longer relevant. Website analytics data is kept for two years to help us understand usage patterns and improve our services.

When we no longer need your information, we securely delete or anonymize it. You can always request earlier deletion of your data, and we'll honor that request where legally possible.

International Data Transfers

Our primary data processing occurs within Thailand, but some service providers may process information in other countries. When this happens, we ensure appropriate safeguards protect your information regardless of location.

We only work with service providers who demonstrate strong privacy protections and commit to handling your information according to this privacy policy's standards.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices at least 30 days before the changes take effect.

Minor updates that don't affect how we handle your information may be posted without advance notice, but we'll always update the "Last Updated" date at the top of this policy.